United States/Canada: 2-7 days

Europe:  3-8 Days

Custom Items / Made to order: Estimate is 2-4 weeks for delivery, depending on your location and the demand. 

Express Shipping is for free on orders over €75

All shipments are tracked. You will receive your tracking information by email.

You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to infodripjewel@gmail.com so we can help you out.

Please send an email to: infodripjewel@gmail.com. Our customer support team will help you out and will make sure you will get sorted out!

Wrong size? Want a something different? Or just want a to return your item?

Easy peasy. Send us a refund request by contacting our support team via our email infodripjewel@gmail.com

We'll take care of it and let you know what's next.

After your return arrives, we’ll put it through a quality control check. If it’s all clear, your refund or exchange will be processed in about 5-7 business days. We’ll keep you updated via email so you’re always in the know.

Heads up: it could be an extra 5 days before the funds are fully back in your account.

Questions or need help? Shoot an email to our support at infodripjewel@gmail.com

We want you to love your jewelry as much as we loved designing, creating & wearing it. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within 14 days of delivery.

Just a heads up, we’re unable to accept returns on custom / made-to-order items or earrings.

DRIP IN THE JEWEL is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. This guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. 

This Warranty is voided on any user damage issues (i.e: wear and tear, scratches, accidental breakage, water damage, long-term fading etc.). The shipping and handling fees are not included in all Warranty Replacements.

During these warranty periods, if a defect arises in the product and it is deemed by DRIP IN THE JEWEL to be a manufacturer's defect, follow the instructions for returning the product.

DRIP IN THE JEWEL will, at its option, to the extent permitted by law, either

• repair the product using new or refurbished parts
• replace the product with a new product that is equivalent to the product that is to be replaced
• refund to you all or part of the purchase price of the product

DRIP IN THE JEWEL shall have no obligation to repair, replace, or refund until the defective product is returned to our warehouse. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes DRIP IN THE JEWEL's property.  

For specific instructions about how to obtain warranty service for your DRIP IN THE JEWEL product, or questions of whether your product is covered, please contact our customer service. Our customer service may be reached by emailing infodripjewel@gmail.com

This Limited Warranty applies only to solid gold and vermeil jewelry products manufactured by DRIP IN THE JEWEL. This Limited Warranty does not apply to damage caused by

• wear and tear
• accident
• abuse
• misuse
• misapplication
• use of non-DRIP IN THE JEWEL products

Do not expose your DRIP IN THE JEWEL jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

• liquid silver polish
• pools
• hot tubs
• salt water
• spas
• showers / baths

Do not sleep in the jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your DRIP IN THE JEWEL product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your DRIP IN THE JEWEL product.

LIFETIME WARRANTY

DRIP IN THE JEWEL will replace or repair this item should you experience any defects in craftsmanship or breakage.

EASY RETURNS & EXCHANGES

Didn't fit? - No problem! You can always return or exchange. We offer a 14 day returns or exchange policy if you are not happy with your order for whatever reason.
Our team is here to help.

We use real 18k Yellow Gold or Rhodium/Palladium Plating on our jewellery.

Our base metals include 925 Sterling Silver, 316L Surgical Grade Stainless Steel and Brass.

All of our jewelry is put through rigorous testing before, during and after production to ensure the highest level of quality and durability.

Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth.

Our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.